Refund policy
Return Policy
At Branded Reds, we want you to love every piece you purchase from us! If something isn’t quite right, we’re here to help.
Returns
We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.
To be eligible for a return, your item must be:
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Unworn
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Unused
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In the same condition you received it
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Free of smoke, odors, pet hair, and stains
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With original tags attached (if applicable)
To start a return, please contact us at brandedreds@gmail.com.
If your return is accepted, we’ll provide return instructions and the address for sending your package. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Items sent back without first requesting a return will not be accepted.
You can always contact us with return questions at brandedreds@gmail.com.
Damages & Order Issues
Please inspect your order upon arrival and contact us immediately if:
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Your item is damaged
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You received the wrong item
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Your item is defective
We’ll work quickly to make it right.
Non-Returnable & Final Sale Items
Certain items are non-returnable and considered final sale, including:
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Sale or clearance items
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Gift cards
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Custom or personalized products
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Special orders
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Engraved items
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Jewelry
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Seasonal or holiday merchandise
If you have questions about a specific item before purchasing, please reach out to us.
Exchanges
The fastest way to exchange an item is to submit a return request for the original item and place a new order for the desired item, based on current Branded Reds inventory availability.
Refunds
Once your return is received and inspected, we’ll notify you regarding approval of your refund.
If approved, refunds will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved, please contact us at brandedreds@gmail.com.